We are hiring Customer Service Representatives from Grapevine to handle inbound support, help desk, and back-office tasks for both commercial and public sector clients of Texas. In this role, you’ll assist customers with product inquiries, troubleshoot basic issues, and ensure a great customer experience.

This is a great opportunity to start or grow your career with industry-leading training and potential career paths like Supervisor, Trainer, or Operations Manager.

Job Title: Customer Service Representative
Location: Grapevine , Texas
Job Type: Full-Time
Education: High School Diploma or Equivalent
Experience: Entry-Level to Experienced
Salary: Competitive

Key Responsibilities of CSR jobs in Grapevine

• Handle inbound/outbound calls professionally of Texas clients
• Resolve customer inquiries and technical issues
• Accurately document customer interactions
• Follow company policies, scripts, and procedures
• Use internal systems to manage accounts and track issues
• Escalate complex problems when needed
• Stay updated through ongoing training

Requirements for Customer Service jobs nearby Grapevine

• Minimum 18 years of age
• High school diploma or equivalent
• Strong English communication skills
• Typing speed of at least 20 WPM
• Should be familiar or native with Grapevine areas
• Basic computer skills and familiarity with MS Office
• Excellent problem-solving and multitasking abilities
• Regular attendance and punctuality

Preferred (Not Required):

• 1+ year in customer service, tech support, or similar roles from Grapevine
• Experience in federal or state programs

Why Join Us?

• Paid training
• Growth and promotion opportunities in Grapevine
• Supportive work environment
• Flexible scheduling based on project

How to Apply

Submit job application and take the first step towards an exciting customer service career in Grapevine . We’re excited to welcome motivated individuals like you!